Personal Assistant Ticket Terms & Conditions

At Fakenham Racecourse, we are committed to providing all customers with the opportunity to enjoy a wonderful experience with each visit.  If you require any further information please call 01328 862388.

As such, should you require a personal assistant in order to visit the racecourse, you are entitled to apply for one complimentary admission ticket for a nominated individual. This needs to be for the same event as you have purchased and is only valid once you have purchased a valid admission ticket for yourself.

The personal assistant must be able to privde you with appropriate assistance which might include:

Assisting you in moving around the racecourse

Helping you evacute the racecourse in the event of an emergency

Accompanying and/or assist you in using the racecourse’s toilets

Assisting you in purchasing refreshments and food or using other services

Please note that the personal assistant admission policy does not apply to disabled persons 17 and under as it is racecourse policy that all persons under the age of 18 must be accompanied at all times in any event by a responsible adult who must purchase thier own ticket.

The complimentary admission ticket provided to your personal assistant will carry the same conditions as the admission ticket that you hold.


The eligibility criteria for complimentary personal assistant admission are regularly reviewed and the racecourse reserves the right to update them from time to time. Currently, those who receive one of the following benefits are eligble to apply for a free personal assistant ticket:

Disability Living Allowance (DLA)

Attendance Allowance (AA)

Personal Independence Payment (PIP)

Armed Forces Independence Payment (AFIP)

Additionally, people who are Registered Blind and/or Deaf are also eligible.

Please note that, in all cases, the racecourse reserves the right to nevertheless decline to accept an application or to request additional supporting documentation if, in the racecourse’s view and discretion, there is reasonable doubt that the applicant would be at a substantial disadvantage in attending without a personal assistant given the accessible facilities and services available at the racecourse.

Required Supporting Documentation

When applying for your complimentary personal assistant ticket the following supporting documentation will be required in respect of one of the benefits referred to the above:

A copy of the awarding letter from DWP or statement confirming receipt of the allowance.

Photo ID which matches the details of the recipient of the above.

Alternatively, if you are a Registered Blind Person then a photocopy of certification and matching ID is required.

Please note that a Blue Badge is not accepted as evidence of eligibility.

How to apply

Complimentary personal assistant tickets must be booked in advance, by telephone to Fakenham Racecourse 01328 862388. Tickets can be posted (a postage fee of £2 will apply) or collected on the day of racing.