We are deeply sorry we had to abandon Residents Raceday on 1 November after the first race. The torrential downpour substantially altered conditions on the track and for safety reasons the difficult decision was made to cancel the rest of the race card.
Within our T&Cs, available on our website, it states that if we abandon after the first race our customers are entitled to a 50% refund on purchased tickets.
To activate this refund, or a transfer to another date, please follow the instructions below:
If you purchased online and have an e-ticket – email info@fakenhamracecourse.co.uk with your order id and name, stating clearly if you wish to activate the refund or which alternative date you would like tickets transferred to.
If you purchased tickets on the day, you can either use those same badges to walk into the next race day (21 November), or, if you would like a refund, please post your badges to our office providing your name, address and bank details (account, sort code & account name).
For all those who joined us as part of the resident offer, we were so pleased to see you at Fakenham Racecourse today and would love you to join us again. You can use your badges to walk into the next meet on the 21 November or, if that isn’t convenient, keep an eye out for an alternative offer we will run very soon.
Annual and Day Members who had hospitality will be contacted separately.
This was an unprecedented situation for us as a racecourse, but, as ever, the welfare of our horses and jockeys comes first.
